Privacy Notice

What we collect through this website

This website has one form, the appointment booking form. If you use it, you may give us:

• Your name
• Your telephone number
• The treatment you are asking about, and a preferred day and time
• Anything you choose to type in the message box, which may include a description of a dental problem

You choose what to type. Please do not include information you would rather not send over WhatsApp, such as a full identity card number or details of another person's health.

Where that information goes

The form does not send anything to a server of ours, because we do not run one. When you press the "Send on WhatsApp" button, your browser opens WhatsApp with the details already written into a message. Nothing is sent until you press send in WhatsApp yourself.

This means the message travels through WhatsApp, which is operated by Meta and has its own privacy terms, and arrives on the clinic's phone. From there it is handled by the clinic in the same way as any other patient enquiry.

Online booking and live chat (Zoho)

If you book online, use the chat box on this site or email us at info@hazwanaliadental.com.my, your details are stored by Zoho Corporation, our service provider, in its United States data centre.

• Only contact and enquiry details are stored there: your name, telephone number, email, the appointment and treatment you choose, and your chat messages. No clinical records, such as treatment notes or X⁠-⁠rays, are stored with Zoho.
• The United States does not have one general privacy law like Malaysia's Personal Data Protection Act 2010. Under its terms with the clinic, Zoho must keep your details secure and use them only to run these services for us.
• The chat box also records which pages of this site you view, so our staff can help you.
• Please do not type your identity card number or detailed health information in the chat.

To see, correct or delete the details we hold with Zoho, call us on 03⁠-⁠4108 6005 or ask at the clinic.

Why we collect it

• To answer your enquiry
• To arrange, confirm or change an appointment
• To keep a dental record if you become a patient, which we are required to keep

We do not sell your information, and we do not pass it to anyone for marketing.

How long we keep it

An enquiry that does not become an appointment is kept only as long as the WhatsApp conversation is useful, and is then deleted. If you become a patient, your clinical record is kept for the period required of a registered dental practice in Malaysia.

Other services used on this site

Some things on this site are provided by other companies, and loading them means your browser contacts those companies directly:

• Google Maps, used to show where the clinic is
• Google Fonts, used for the typefaces on the page
• Zoho Bookings and Zoho SalesIQ, used for online booking and live chat (see above)

Apart from the live chat recording which pages a visitor views (see above), we do not currently run website analytics or advertising tracking. If that changes, we will update this notice before any tracking starts.

Your rights

Under the Personal Data Protection Act 2010 you may ask us for a copy of the personal information we hold about you, ask us to correct anything that is wrong, or ask us to stop using it, subject to any record we are required by law to keep. Ask at the clinic or by telephone and we will help you.

Children

For a patient under 18, we deal with a parent or guardian.

This notice covers this website only. It does not change anything we tell you in person about your own treatment.